Respect the preferences and privacy of your contacts with our telephone and mailing preference services

Unwanted mail and telephone calls can be a nuisance and may annoy your contacts. The telephone and mailing preference services allow consumers and businesses to opt-out of unsolicited marketing communications via telephone, fax and mail.

Our Telephone Preference Service (TPS) API checks that telephone numbers are safe to call before picking up the phone. Our TPS file is updated daily. You’re legally obliged to screen any telephone numbers against the TPS every 28 days to ensure any new subscribers are removed.

While there is no legal requirement to use the Mailing Preference Service (MPS)*, it’s best practice to screen any prospect mailing data before each use to prevent unsolicited mailings.

Connect Preference Services can help you to:

• Maintain compliance by flagging records that are registered with the preference services
• Stay up to date by using the latest versions of preference service files
• Help protect your organisation’s reputation by avoiding negative publicity
• Eliminate the risk of fines (TPS)
• Avoid contacting individuals who are not interested in your products and services
• Reduce costs and unnecessary waste by not sending unwanted mail

We offer the following services:

• Telephone Preference Services
  • TPS - check consumer telephone numbers to identify individuals who don’t wish to receive unsolicited sales and marketing calls.
  • FPS - identify organisations which have registered their preference not to receive unsolicited sales and marketing materials via fax.
  • CTPS – quickly identify Ltd companies, Plcs and not-for-profit organisations which don’t want to receive unsolicited marketing calls by screening against the CTPS.
  • CTPS+/TPS+ - this option saves a copy of all telephone numbers submitted for screening in the past 12 months, allowing you to take advantage of reduced re-screening costs, whilst also acting as an audit trail.
• Mailing Preference Services
  • MPS - screen consumer data to identify individuals who don’t want to receive unsolicited marketing communications by post.
  • Baby MPS – prevent sending baby-related mailings to individuals who have recently suffered the loss of a baby.

* It is a requirement of the British Code of Advertising, Sales Promotion and Direct Marketing administered by the Advertising Standards Authority and a condition under the Code of Practice of the Direct Marketing Association.